Privacy policy
1. Introduction
At Basin ChemEco SAProtecting your personal data is a priority for us. This privacy policy describes how we collect, use, store and protect your personal information when you browse our site. www.basin.be or buy online.
2. Gathering information
We collect certain personal data when you :
- Place an order or create a customer account;
- Subscribe to our newsletter;
- Contact us via our online form or by e-mail.
Data collected may include: surname, first name, e-mail address, postal address, telephone number, payment information, order history and communication preferences.
3. Use of data
The information you provide will be used for :
- Process your orders and ensure logistical follow-up;
- Send you notifications about your purchases or your account;
- Answer your questions via our customer service ;
- Improve our website and personalize your user experience;
- To send you, if you have consented, marketing communications.
4. Sharing with third parties
We only share your data with trusted service providers required to provide our services (secure payment, delivery, hosting, etc.). These partners are required to respect the confidentiality and security of your data.
We may also disclose your data if required to do so by law, or in order to protect our legal rights.
5. Data security
We implement appropriate technical and organizational measures to protect your personal data. Although no system is infallible, we do our utmost to guarantee the security of your information.
6. Your rights
In accordance with the General Data Protection Regulation (GDPR), you have the following rights:
- Right of access to your data ;
- Right to rectify inaccurate or incomplete data ;
- Right to erasure (under certain conditions) ;
- Right to object to the processing of your data ;
- Right to limit processing ;
- Right to data portability (on request).
To exercise any of these rights, please contact us at the following address: info@basin.be.
7. Modifications
This policy may be updated at any time. Any changes will be posted on this page with the date of the update.
Last update: June 5, 2025
Contact
If you have any questions about our privacy policy or your personal data, please write to us at : info@basin.be.
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